Shipping Policy

SHIPPING POLICY

ORDER PROCESSING

At Sophia Noelle, every order is prepared with care and attention to detail.

Please allow 1–3 business days for order processing before shipment. Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email including your tracking information.

DELIVERY TIMES

Our estimated delivery timeframe is typically between 5–15 business days depending on your location.

We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Please note that delivery times are estimates and may vary during busy periods, holidays, or due to unforeseen carrier delays.

SHIPPING COSTS

We are pleased to offer complimentary shipping on all orders.

No minimum purchase is required, and all packages are delivered directly to your door at no additional shipping cost.

PLACING AN ORDER

To place an order:

  • Select your preferred items and add them to your shopping cart.

  • Proceed to checkout and review your shipping information carefully.

  • Complete your payment securely through our SSL-encrypted checkout system.

  • Once your order has been placed, you will receive an order confirmation email.

SHIPPING DELAYS

While we strive to deliver every order as quickly as possible, occasional delays may occur due to:

  • High seasonal demand

  • Customs processing

  • Carrier disruptions

  • Severe weather conditions

We appreciate your patience and understanding should any unexpected delays arise.

CUSTOMER SUPPORT

If you have questions regarding your shipment or require assistance with your order, our support team is happy to help.

Contact us at:

info@sophia-noelle.com

SHIPPING INSURANCE POLICY

To provide additional peace of mind, Sophia Noelle offers optional Shipping Insurance during checkout.

When Shipping Insurance is added to your order, your package is protected against certain shipping-related issues.

WHAT IS COVERED

Lost Packages

If your package is confirmed lost during transit or does not arrive, we may provide a replacement order at no additional cost.

Damaged Packages

If your order arrives visibly damaged, defective, or opened during transit, we may replace the affected items after review.

HOW TO SUBMIT A CLAIM

If you experience an issue with your insured shipment:

  • Contact our support team within 7 days of delivery or expected delivery date.

  • Include your order number and tracking information.

  • Provide clear photos if the package or items arrived damaged.

Once approved, we will arrange an appropriate resolution as quickly as possible.

WHAT IS NOT COVERED

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Packages marked as delivered by the carrier but lost or stolen afterward

  • Delays caused by customs clearance or shipping carriers

  • Minor packaging damage that does not affect the product itself

CONTACT

For any questions regarding shipping or Shipping Insurance, please contact:

Sophia Noelle
info@sophia-noelle.com